<!-- Extension API v0 — pre-1.0. Interfaces may change without notice until P2 seals the custom-code format. First-party extensions track HEAD. -->

# `order.return.request`

Open a return/withdrawal (shopper from the order page, or merchant recording a phone/e-mail notice).

- **scope**: `checkout`
- **storefront-visible** (bumps the catalog generation): no
- **destructive**: no

## Payload

| field | type | required | notes |
|---|---|---|---|
| `orderId` | string (/^ord_[a-zA-Z0-9]{1,32}$/) | yes |  |
| `returnId` | string (/^ret_[a-zA-Z0-9]{1,32}$/) | yes |  |
| `kind` | "cayma" \| "ayipli" \| "gec_teslimat" | yes |  |
| `channel` | "shopper_page" \| "merchant_panel" \| "email" \| "phone" | yes |  |
| `lines` | array<object> (≤50) | yes |  |
| `reasonCode` | "vazgectim" \| "beden_uyumsuz" \| "hasarli" \| "yanlis_urun" \| "diger" | no |  |
| `reasonText` | string (≤500 chars) | no |  |
| `refundIban` | string (/^TR\d{24}$/) | no |  |
| `fullOrder` | boolean | yes |  |
| `returnShippingKurus` | integer (0..10000000000000, default 0) | no |  |
| `notice` | object | yes |  |
| `  ip` | string (≤60 chars) | yes |  |
| `  ua` | string (≤300 chars) | yes |  |

### JSON Schema

```json
{
  "$schema": "https://json-schema.org/draft/2020-12/schema",
  "type": "object",
  "properties": {
    "orderId": {
      "type": "string",
      "pattern": "^ord_[a-zA-Z0-9]{1,32}$"
    },
    "returnId": {
      "type": "string",
      "pattern": "^ret_[a-zA-Z0-9]{1,32}$"
    },
    "kind": {
      "type": "string",
      "enum": [
        "cayma",
        "ayipli",
        "gec_teslimat"
      ]
    },
    "channel": {
      "type": "string",
      "enum": [
        "shopper_page",
        "merchant_panel",
        "email",
        "phone"
      ]
    },
    "lines": {
      "minItems": 1,
      "maxItems": 50,
      "type": "array",
      "items": {
        "type": "object",
        "properties": {
          "id": {
            "type": "string",
            "pattern": "^rtl_[a-zA-Z0-9]{1,32}$"
          },
          "orderLineId": {
            "type": "string",
            "pattern": "^oln_[a-zA-Z0-9]{1,32}$"
          },
          "qty": {
            "type": "integer",
            "minimum": 1,
            "maximum": 99
          }
        },
        "required": [
          "id",
          "orderLineId",
          "qty"
        ],
        "additionalProperties": false
      }
    },
    "reasonCode": {
      "type": "string",
      "enum": [
        "vazgectim",
        "beden_uyumsuz",
        "hasarli",
        "yanlis_urun",
        "diger"
      ]
    },
    "reasonText": {
      "type": "string",
      "minLength": 1,
      "maxLength": 500
    },
    "refundIban": {
      "type": "string",
      "pattern": "^TR\\d{24}$"
    },
    "fullOrder": {
      "type": "boolean"
    },
    "returnShippingKurus": {
      "default": 0,
      "type": "integer",
      "minimum": 0,
      "maximum": 10000000000000
    },
    "notice": {
      "type": "object",
      "properties": {
        "ip": {
          "type": "string",
          "maxLength": 60
        },
        "ua": {
          "type": "string",
          "maxLength": 300
        }
      },
      "required": [
        "ip",
        "ua"
      ],
      "additionalProperties": false
    }
  },
  "required": [
    "orderId",
    "returnId",
    "kind",
    "channel",
    "lines",
    "fullOrder",
    "notice"
  ],
  "additionalProperties": false
}
```